Types

Before you move on to creating a scheme, it's important to select the right type for your needs. Let's take a look at the various scheme types and their individual characteristics.

How to choose the right scheme type

The schema type determines its functionality, the objects it works with — PNRs, tickets, or EMDs — and the elements available for building the schema.

The objects of processing

Most processing is based on the PNR, which may include Tickets and EMDs.

Tickets and EMDs can also be processed separately, without loading the full PNR. The schema type determines the object to be processed and the elements available for building the schema.

Scheme types by their purposes

Analyze the process you want to automate. Clearly define the tasks and objects to be processed — the entire PNR, or a ticket or EMD processed separately by its number.

PNR processing

PNR processing schemas are primarily used for queue management, handling schedule changes, client communication, and other non-calculation processes.

Available capabilities:

• Adding, deleting, and reading FOP and various remarks (SSR, OSI, RM) in PNRs;
• Issuing, revalidating, fully refunding, and canceling tickets;
• Canceling bookings;
• Placing and removing PNRs from the queue;
• Sending notifications via email and HTTP;
• Configuring interactions with other schemes;
• Adding and removing tags;
• Canceling EMD;
• Refunding EMD (only for 1A and 1S);
• Restoring segments (only for 1S and 1G);
• Integration with virtual cards;
• Voluntary ticket refund – reading category 16 (only for 1A and 1S).

Processed PNR data will be stored on the Reservation Processing page.

PNR pricing

The main purpose of this scheme is to optimize fares — searching for and rebooking to lower fares — as well as issuing tickets.

Upon receiving a PNR for processing, the system performs an extensive analysis at the Start step: checking the status of segments, fares, and other parameters.

The capabilities largely repeat those of PNR processing schemes. They also include:

• Advanced configuration of the Start for PNR assessment;
• Searching for the lowest fare on booked segments;
• Forecasting ticket prices for the next day;
• Processing different fare types and baggage conditions.

Limitations:

PNR pricing schemas have the following limitations:

• Segment recovery is limited to the Start step and is available only for 1S and 1G;
• PNRs with schedule changes cannot be processed;
• PNRs without flight segments cannot be processed, for example, bookings containing only hotel or car segments.

Processed PNR data will be stored on the Reservation Processing page.

PNR redirector

PNR redirector processes PNRs received from GDS queues or other schemas and redirects them to other schemas based on defined conditions and PNR parameters.

It can also process Group PNRs and perform operations on them within the functionality available for this schema type.

Available capabilities:

• Reading PNR;
• Cancelling PNR;
• Adding and removing remarks;
• Working with queues (putting in / removing from the queue);
• Adding and removing tags;
• Redirecting PNR to another scheme;
• Stopping the processing of PNR by another scheme;
• Sending notifications via email and HTTP.

Processed PNR data will be stored on the Reservation Processing page.

Ticket processing

These schemes are used to process tickets, including automated refunds. The primary object of processing is the ticket itself.

Available capabilities:

• Reading the ticket;
• Canceling the ticket;
• Reading the refund rules for the ticket;
• Tracking itinerary changes based on specified parameters;
• Processing a refund for the ticket;
• Refunding airport fees associated with the ticket;
• Adding and removing tags;
• Processing / checking the handling of the ticket by another system;
• Sending notifications via email and HTTP.

Processed ticket data will be stored on the Document Processing page.

EMD processing

For this type of scheme, the EMD is the primary object of processing. The EMD number is required.

Available capabilities:

• Reading EMD
• Adding and removing tags
• Redirecting to another scheme
• Sending notifications via email and HTTP
• Processing full EMD refunds (only for 1A)

Processed EMD data will be stored on the Document Processing page.

Choosing the scheme type

Click New Scheme on the Schemes page. A dialog window will open, prompting you to choose the type of scheme.

When you're done choosing the scheme type, proceed to configuring its Properties.