Learn about the terms and concepts used in Trava's products and documentation.
Scheme
A visual or logical representation of a workflow, showing the sequence of stages and steps.
Step
An individual action or task within a stage, often sequential and automated.
Instance
A specific, individual execution or version of a process, workflow, or system setup.
Instance row
A specific row in the Instance table on the Reservation Processing page, representing key metrics, statuses, and controls for managing the system.
Workflow
A sequence of tasks or processes that are carried out to complete a particular service or business function.
Scheme editor
A workspace that enables users to create and edit automation schemes.
Canvas
A section of the scheme editor interface where users interact with specific tools, data, or settings relevant to their task.
Automation
The use of technology to perform tasks without human intervention, often to improve efficiency and reduce errors.
Post-booking
The phase of customer interaction that occurs after a booking is made, including payment, confirmations, and any additional services or modifications.
Profitability
The ability of a system or business to generate profit relative to its costs and expenses.
Reservation processing
The process of overseeing and managing customer bookings, including modifications, cancellations, and updates.
Notifications
Important updates related to GDS access, email delivery services, and system releases. Notifications also include announcements about new features and improvements.
PNR
A record in a travel system that contains booking details for a passenger or group of passengers.
EMD
A digital document used to collect payment for optional services (e.g., baggage, seat upgrades) not included in the ticket.
GDS
A network that enables travel agencies and companies to access and book airline tickets, hotel rooms, car rentals, and other travel services in real time.
PCC
A unique alphanumeric identifier assigned by a GDS to a travel agency or office location, used to manage bookings and track activity.
OID
An alphanumeric identifier used in some GDSs (e.g., Amadeus) to designate a specific office or branch of a travel agency.
Trava tool
Trava is a web platform that streamlines airline booking operations. It works with GDS data and allows agents to quickly process exchanges, refunds, and schedule changes through an easy-to-use interface.
SFPD
Secure Flight Passenger Data
APIS
Advance Passenger Information System