If you’re new to Trava, this article will help you get a quick understanding of what the system does and how it supports travel agencies in their day-to-day operations.
Travel agencies work under constant pressure: tight margins, growing booking volumes, and an ever-expanding list of post-booking tasks.
Each reservation triggers a chain of checks, decisions, and routine actions – most of them repetitive, time-sensitive, and risky to handle manually at scale.
Trava was created to take this operational load off your team.
Trava is a post-booking automation system built for travel agencies. It processes reservations automatically based on your business rules – checking fares and tickets, applying optimizations, adding remarks, sending notifications, creating tasks, and transferring data to other systems.
In practice, Trava takes over routine post-booking work and executes it consistently – without manual involvement from your team.
Reduce manual work
Many post-booking actions follow predictable logic but still require human effort:
- checking and adding required elements to the PNR (passenger contact details, remarks, etc.)
- monitoring timely issuance of airline tickets and EMDs
- processing GDS queues
- handling schedule changes
- configurable customer notifications
- ticket cancellation, refund, or reissue
Trava executes these actions automatically, freeing agents to focus on exceptions and customer service.
Increase revenue and cost efficiency
By running automated checks and optimizations on every reservation, Trava helps agencies:
- capture savings opportunities across all offices and fare types
- configure and apply consistent pricing and exchange rules
- avoid costly human errors
Automation runs 24/7 and does not depend on staff availability.
Standardize processes
Different agencies may handle similar cases differently.
Trava helps to enforce one set of rules for all reservations, ensuring:
- predictable outcomes
- repeatable processes
- easier onboarding of new staff
Scale without linear staff growth
As booking volumes grow, manual post-booking work grows even faster.
With Trava, agencies can increase volume without proportionally increasing headcount, keeping operations manageable as the business scales.
Integrate with your ecosystem
Trava works as a processing layer between:
- travel agency and GDS
- airline and customer
- external systems (CRM, task managers, email tools)
It fits into existing workflows rather than forcing agencies to rebuild them.
Trava processes reservations using configurable schemes – structured automation workflows that define:
- when a rule should run
- what data to check or modify
- what actions to perform
Once configured, these workflows run automatically for every matching reservation.
Trava offers a comprehensive suite of solutions in the intuitive user interface so you can develop a truly 24/7, touchless service and connect better with your travellers.
Automation
Control your business output with process automation and management dashboards, reducing manual work by over 70%.
Tool-kit includes:
- Queue management
- Flight disruption
- Ticketing
- Client notifications
- Quality control
- Virtual payments
Profit
Turn process into profit with modules built to boost your bottom line.
Featuring:
- Fare optimizer
- Unused tickets
Trava is designed for:
- mid- to large-size travel agencies
- agencies with high booking volumes
- teams handling complex post-booking logic
- businesses looking to reduce operational load without losing control
This User Manual provides an in-depth look to replacing manual post-booking routines with automated, predictable workflows.